Matte Werks

SHIPPING POLICY

Shipping is based on parts availability.

Orders placed after 3:00 PM (Central Time) will be processed the following business day.

Please allow 2-3 business days for processing for all orders.

Your credit card will be charged when your order is processed.

Customer Service will contact you with any discrepancies.

Please note, once order tracking has been generated you are responsible for any fees that may incur relating to address corrections, order cancellations, or return shipping fees.

All electronic parts orders and/or orders over $500 will initiate a Klock Werks representative to contact you to speak about additional insurance coverage on your package.

Feel free to contact us (info@getklocked.com or 605-996-3700) to discuss shipping charges, questions, or concerns.

SHIPPING OPTIONS

Please choose the best shipping option available for your order— read below to find your best option. If special attention is needed, please make note in the comments section of your order or call (605) 996-3700.

USA: All USA orders will be placed using a STANDARD shipping service: Your order will be shipped via USPS Priority Mail or UPS Ground Residential, unless UPS 2nd Day Air or UPS Three-Day Select is chosen.

CANADA: All Canadian orders will be shipped through USPS – Priority Mail International unless otherwise selected.

INTERNATIONAL: All international orders will be shipped through USPS – Priority Mail International.

DAMAGED SHIPMENT?

Klock Werks makes every effort to design effective packaging to protect its products for shipment to its customers. Our products are carefully inspected prior to shipment from our facility to make sure they are accurate and packaged correctly. However, packages are sometimes handled roughly or are loaded and unloaded many times before being delivered to you, the end user. Multiple shipments and handlers or rough treatment can cause damage.

If you receive your items and suspect a problem, immediately notify the delivery company. If you are present when the shipment arrives, make sure to note any packaging damage observed and write it on the delivery receipt before the driver leaves. This will simplify the resolution of any problems that you may notice once you have unpackaged your product.

Please contact us immediately to report any damaged shipments. For faster processing we suggest emailing a copy of your invoice/receipt and photos of the damaged package or product to info@getklocked.com. Once we receive your report a team member will provide you with a Return Material Authorization (RMA) number and a Call Tag, if applicable.

The responsibility for delivering your purchases in good condition falls upon the dealer or delivery company and all claims for damaged products must be made through them. Replacements for items damaged in transit are not Klock Werks’s responsibility and must be charged to the party responsible for the damage. UPS, DHL and other delivery companies have websites that allow you to contact them for more information.

Return Policy

DOMESTIC RETURNS 

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and have the receipt or proof of purchase within the USA. Shipping of the returned item is the responsibility of the customer, unless it is a manufacturing defect. 

A Return Merchandise Authorization (RMA) number must be issued first before anything gets shipped back to Klock Werks. Failure to do so will result in extended lead times or lost items that will be the responsibility of the shipper.  

INTERNATIONAL RETURNS

You have 30 days to return an item from the date you received it.  To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and have the receipt or proof of purchase. Shipping of that item is the responsibility of the customer, unless it is a manufacturing defect. 

A Return Merchandise Authorization (RMA) number must be issued first before anything gets shipped back to Klock Werks. Failure to do so will result in extended lead times or lost items that will be the responsibility of the shipper. 

REFUNDS

Once we have received your item, we will inspect it and notify you that we have received your item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card, or original method of payment. You will receive the credit within 7-10 business days. 

Returns will not be accepted on items that are:

• Opened or used
• Missing their serial number or UPC
• Returned more then 30 days after delivery
• Returned without notification

Warranty Policy

For warranty related questions or issues, please contact Klock Werks directly via email (info@getklocked.com) or by phone (605-996-3700).

Klock Werks warrants that its products will be free of defects in materials and workmanship for a period of one (1) year from the date of purchase. If any product should become defective within the warranty period, Klock Werks, at its option, will replace, repair or refund the purchase price. Repair or replacement parts or products will be furnished on an exchange basis and will either be new or reconditioned. All replaced products shall become the property of Klock Werks.

Warranty service is available to the original purchaser during the warranty period by contacting the authorized retailer where the original purchase was made. Proof of purchase will be required. The buyer (you) will bear all shipping, packaging, insurance and all other costs related to returning the product. This limited warranty does not extend to any product which has been damaged as a result of accident, improper care, misuse, abuse or as a result of unauthorized service.

In no event shall Klock Werks be liable for incidental or consequential damages to any electronic device or personal property attached to or used in conjunction with a Klock Werks product, including without limitation, loss of property arising from the breach of any expressed or implied warranties.

All returns will be subject to a 20% restocking fee. You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. If you would like to make a return or exchange, you must contact us by phone or email and request a RMA (Return Merchandise Authorization) number before returning your items. This RMA number should be easily visible on the outside of the returned package.

Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.