Damaged shipment?

Klock Werks makes every effort to design effective packaging to protect its products for shipment to its customers. Our products are carefully inspected prior to shipment from our facility to make sure they are accurate and packaged correctly. However, packages are sometimes handled roughly or are loaded and unloaded many times before being delivered to you, the end user. Multiple shipments and handlers or rough treatment can cause damage.

If you receive your items and suspect a problem, immediately notify the delivery company. If you are present when the shipment arrives, make sure to note any packaging damage observed and write it on the delivery receipt before the driver leaves. This will simplify the resolution of any problems that you may notice once you have unpackaged your product.

Please contact us immediately to report any damaged shipments. For faster processing we suggest emailing a copy of your invoice/receipt and photos of the damaged package or product to info@getklocked.com. Once we receive your report a team member will provide you with a Return Material Authorization (RMA) number and a Call Tag, if applicable.

The responsibility for delivering your purchases in good condition falls upon the dealer or delivery company and all claims for damaged products must be made through them. Replacements for items damaged in transit are not Klock Werks’s responsibility and must be charged to the party responsible for the damage. UPS, DHL and other delivery companies have websites that allow you to contact them for more information.