Return Policy
DOMESTIC RETURNS
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and have the receipt or proof of purchase within the USA. Shipping of the returned item is the responsibility of the customer, unless it is a manufacturing defect.
A Return Merchandise Authorization (RMA) number must be issued first before anything gets shipped back to Klock Werks. Failure to do so will result in extended lead times or lost items that will be the responsibility of the shipper.
INTERNATIONAL RETURNS
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and have the receipt or proof of purchase. Shipping of that item is the responsibility of the customer, unless it is a manufacturing defect.
A Return Merchandise Authorization (RMA) number must be issued first before anything gets shipped back to Klock Werks. Failure to do so will result in extended lead times or lost items that will be the responsibility of the shipper.
REFUNDS
Once we have received your item, we will inspect it and notify you that we have received your item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card, or original method of payment. You will receive the credit within 7-10 business days.
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial number or UPC
- Returned more then 30 days after delivery
- Returned without notification
Warranty Policy
For warranty related questions or issues, please contact Klock Werks directly via email (info@getklocked.com) or by phone (605-996-3700).
Klock Werks warrants that its products will be free of defects in materials and workmanship for a period of one (1) year from the date of purchase. If any product should become defective within the warranty period, Klock Werks, at its option, will replace, repair or refund the purchase price. Repair or replacement parts or products will be furnished on an exchange basis and will either be new or reconditioned. All replaced products shall become the property of Klock Werks.
Warranty service is available to the original purchaser during the warranty period by contacting the authorized retailer where the original purchase was made. Proof of purchase will be required. The buyer (you) will bear all shipping, packaging, insurance and all other costs related to returning the product. This limited warranty does not extend to any product which has been damaged as a result of accident, improper care, misuse, abuse or as a result of unauthorized service.
In no event shall Klock Werks be liable for incidental or consequential damages to any electronic device or personal property attached to or used in conjunction with a Klock Werks product, including without limitation, loss of property arising from the breach of any expressed or implied warranties.
All returns will be subject to a 20% restocking fee. You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. If you would like to make a return or exchange, you must contact us by phone or email and request a RMA (Return Merchandise Authorization) number before returning your items. This RMA number should be easily visible on the outside of the returned package.
Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
